From February 15, 2016 to February 19, 2016 within the framework of the compliance audit, the certification body of CJSC SGS Vostok Limited (part of SGS Group) confirmed the compliance of the Company’s management with the international standards in the field of quality management ISO 9001:2008, occupational health and safety OHSAS 18001:2007, and environmental management ISO 14001:2004 in the branches of Labinsk Electric Grids and Adygea Electric Grids and the Company executive office. Based on the results of the audit, the certification body concluded that the management system of Kubanenergo PJSC operates effectively, is planned and able to achieve the goals spwcified in the Policy of Kubanenergo PJSC.

The Company management system is designed to ensure the high quality of provided services in accordance with the requirements of regulatory documents, needs and expectations of consumers and satisfaction of all concerned parties, including Company employees, shareholders, investors and partners.

Major QMS participants are the Board of Directors, Director General and the Management Board, representative of the Company top management in the fields of safety and quality, Deputy Director General for Controlling, representatives of quality management of the Company branches, Controlling Department, production and technical services of the Company branches.

Priority target indicators of Company activities in the field of quality are:

• ensuring reliable and uninterrupted operation of the power grid complex;
• non-exceedance of Reference Electric Power Losses during transmission.

The following Company processes are subjects of the QMS:

• Rates setting,
• Financial & economic planning and budgeting,
• Management of development of the distribution grid complex,
• Development and implementation of investment programs,
• Grids management. Maintenance,
• Grids management. Repair service,
• Grids management. Operational and technological management,
• Technological Connection Services,
• Services of electric power transmission,
• Personnel Management,
• Procurement and maintenance supply management.
• Management of information resources and technologies,
• Management of internal infrastructure,
• Finance management,
• Legal support,
• Ecological management,
• Industrial control and labor protection,
• Interaction with service customers
• Power management.

In accordance with provisions of the Integrated Management System Policy and the set targets, the Quality Management Program for 2016 was developed and implemented, according to which targets and assessment criteria for all processes of the QMS were specified.
In 2016, the Company conducted quarterly monitoring of established performance indicators of processes and, when required, took corrective and preventive actions in order to achieve its performance targets.

In 2016, the Program of Internal Audits was completed in full that made it possible to identify problem areas in processes, environmental management system and the system of industrial and occupational safety. Cycle of internal audits conducted made it possible not only to state discrepancies existing in Company activities but also to timely prevent them. Internal audits were conducted with the involvement of technical experts in the field of distribution power grid operation, employees of relevant services of the executive office that enabled better assessment of business processes, compliance with legal requirements and internal regulations in the field of process management, industrial safety, occupational safety and environmental safety and their performance.

In the course of the audit, the Company demonstrated, among other things, commitment to one of the main principles of management system: client-oriented approach to management. Auditors were able to assess the work in this field from different sides by visiting Customer Service Center of the Labinsk Electric Grids branch, sites in Belorechensk and Mostovsky settlement where services are implemented and developed, as well as the Сustomer Interaction Department of the executive office.

Moreover, systematic approach was observed in organization of operation of the power grid complex of the Krasnodar Krai and the Republic of Adygea that was demonstrated by the personnel of the audited branches and the central service of distribution grids.
Company activities aimed at occupational and industrial safety as well as reduction of impact on the environment were commended.

Annual analysis of functioning of the integrated management system for review by the management based on results of process effectiveness monitoring, results of internal audits and corrective and preventive actions taken show improvement of the management system.
19 processes are identified and function in the Company. For each of them, process owners set performance indicators for the process. According to the international standard ISO:9000, process effectiveness means the extent to which planned activities are realized and planned results are achieved. The process owner monitors performance indicators of processes by comparing actual values of the indicators with the planned values.

During the period from 2013 to 2016, analysis has shown positive dynamics of improvement of process management quality. In 2013, in on;y 7 processes actual values of the indicators corresponded to the planned ones, while in 2016, 16 processes achieved the planned results.

Dynamics of process management efficiency

The chart shows dynamics of reduction of technological failures and electric power losses being Company priority targets in the field of quality.

In general, dynamics of technological failures for the period from 2013 to 2016 tends to decrease. Increase in the number of technological failures in 2014 was the result of adverse weather conditions. In the beginning of 2014, precipitation in the form of “icy rain” fell within the territory of the Krasnodar Krai and the Republic of Adygea. As a result of the natural disaster, emergency power shutdowns occurred within the territory of four power districts of the region, which led to an increase in the number of technological failures compared to the previous period.

From 2014 to 2016, there was the number of technological failures in the Company reduced by 97%.

Non-exceedance of the set Reference Electric Power Losses is the target indicator of the process “Provision of the service of electric power transmission.” In 2014 and 2015, Reference Electric Power Losses increased as compared to 2013 that is connected with an increase in consumption of electricity by end-users. Calculation of process losses directly depends on the increase of electricity exchange and dynamics of previous periods. Reference Electric Power Losses are annually approved by the Board of Directors as part of the Company business plan.
From 2014 to 2016, there is positive dynamics of implementation of this indicator that has not been exceeded within the specified period.

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